Refund and Returns Policy
Thank you for shopping at Zrodowatch. Our online shop provides unique fashion products from our independent designers backed by high-quality material and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction.
If your items are defective or damaged just tell us and our team will gladly help to make things right. Please see below for more information on our return policy.
We strongly encourage you to email us at [email protected], your satisfaction is very important to us!
Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately, we don’t accept returns.
Some Question About Return Policy:
– Do you accept returns from these countries?
Yes, We accept returns
– How can customers return our products?
Customers can return our products by mail
– How will customers get the return label?
+ For defective products: This happens when the product is incorrect, damaged by the carrier, or defective in another way: Download/print
+ For customer remorse: This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item: Customer responsibility
– How many days do customers have to return a product?
Customers have to return product in 7 days
– Select the product conditions that we allow for returns:
+ Product is New: This can include unopened products in original packaging, and products that have never been used ( Customer can read more at “Requirements for a Refund”)
– What is the restocking fee?
No restocking fee
– How much will customers pay for return shipping?
+ For defective products: This happens when the product is incorrect, damaged by the carrier, or defective in another way: Actual cost of return shipping
+ For customer remorse: This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item: Actual cost of return shipping
Requirements for a Refund
- Purchase (except personalized item(s)) can be returned within 30 days from the delivered date (i.e., if the receipt has a date of January 1, 2019, the return must be postmarked by January 31, 2019)
- Personalized item(s) is not eligible for return. Personalized item(s) can only be returned if it is defective/damaged or the wrong item.
- Items must be unused, undamaged, and careful packing, to ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
- The buyer is responsible for the return shipping costs.
- Item(s) must be returned using an insured and traceable shipping method.
- Shipping and handling costs are not eligible for refunds.
Refunds will be issued back to the original payment method. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.
If you choose to return your order without consulting a representative, and it does not meet all of our requirements, a refund will not be issued, and you will be notified via email with any options available to you on how to proceed.
Note: We do NOT offer returns or exchanges and refunds on any products purchased during a sale or special promotion. This includes but is not limited to: Buy 1 Get 1 Free sale, discount codes greater than 10%, or Free Shipping promotions.
Important Notice
Kind reminder: Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded.
How long is the returns process?
We aim to refund you within 14 days of receiving the returned item in our warehouse. We will email you to confirm once your return has been processed. We will issue a refund to your original payment method.
Defective/Incorrect/Damaged Items
Did you receive a faulty unit or the wrong product?
If your items are defective or damaged just tell us and our team will gladly help to make things right. Please see below for more information on our return policy.
Please include the following information:
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof to refund or replace the product.
If you want to replace your items, we will make a new one immediately and send it to your address. You don’t even need to pay any extra cost or return anything.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please contact us at:
BEAN MORNING LLC
Address: 212 N 2ND ST STE 100, RICHMOND, KY 40475-1408, United States
Email: [email protected]
